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Log In and Registration Help

We've compiled a list of the most frequently asked questions about logging in and registering for the Wyeth eAssistance Web site.
If you need additional help, please contact the eAssistance Support Team at: (800) 964-6374.
Q: Why does the eAssistance Web site require log in?
A: For your protection, the eAssistance Web site is secured using your e-mail address and password. This allows the eAssistance Web site to provide each account with custom information for their Wyeth pharmaceutical product orders.
Q: Why is a valid Wyeth account required?
A: The eAssistance Web site provides Wyeth pharmaceutical customers with online Order Management, Invoicing and Tracking Information. Your Wyeth account is required to provide you with this customized online information.
Q: Are e-mail address and password case-sensitive?
A: Both e-mail address and password are case-sensitive.
Q: I registered to use the Wyeth eAssistance Web site - why am I receiving an "Account Not Active" error when I attempt to log in?
A: The Wyeth eAssistance Administration Team will review your account request and activate your account within 48 hours. You will receive a confirmation e-mail when your account is activated.
Q: Why am I receiving a message that either my e-mail address or password is incorrect when I try to log in?
A: Your e-mail address and password combination may be incorrect:
  • Make sure that you are entering the e-mail account that you registered on the Wyeth eAssistance Web site.
  • Both e-mail address and password are case-sensitive, so check your CAPS LOCK key (make sure the CAPS LOCK light on your keyboard is off).
Q: What if I forget my password?
A: To obtain a new password, click on the Forgot your password? link. Enter your valid e-mail address. You will receive an e-mail with instructions and a link to change your password for the Wyeth eAssistance Web site.
Q: How do I change my password?
A: To change your password, click on the Forgot your password? link. Enter your valid e-mail address. You will receive an e-mail with instructions and a link to change your password for the Wyeth eAssistance Web site.
Q: I am trying to register to use the Wyeth eAssistance Web site - why am I getting a message that "A user with this e-mail address already exists"?
A: Did you previously register to use the eAssistance Web site? If so, and you cannot remember your password, click on the Forgot your password? link. Enter your valid e-mail address. You will receive an e-mail with instructions and a link to change your password for the Wyeth eAssistance Web site.
Q: Why do I need a valid e-mail address?
A: A valid e-mail address is your log in identification for Wyeth's eAssistance Web site. If you forget your password, we'll send it to the e-mail address you provided us when you registered to use the Web site. Without a valid e-mail address, you won't receive your password. We may also send you important notices to your e-mail address.
Q: Why does the Wyeth eAssistance Web site ask me to confirm my e-mail address and password?
A: Perhaps you've stepped away from your computer for a period of time. For your protection, you may be prompted to re-enter your password to verify your identity. We want to ensure that the only person using your log in account and password is you.

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Wyeth is now a part of Pfizer Inc. The merger of local Wyeth and Pfizer entities may
be pending in various jurisdictions and is subject to completion of various local legal
and regulatory obligations. To learn more, please visit www.pfizer.com.
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